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Incidents History
2025
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February 2025
Resolved
Feb 01, 11:08 am - 11:40 am UTC
Duration:
32 minutes
Issue With On-Call Management
Customers might have faced issues in receiving on-call notifications on new assignments or reassignments during the time 16:38 to 17:10 IST. Already triggered on-call notifications and escalation policies weren’t impacted. There were some trouble in viewing/updating the on-call schedules as well in UI. The issue is resolved and everything is operational.
Affected services
US EAST (NORTH VIRGINIA)/Web App/
On-Call Management
January 2025
Resolved
Jan 22, 07:48 am - 09:21 am UTC
Duration:
1 hour, 33 minutes
Login issues with Freshservice
We are currently experiencing issues with logging into the Freshservice portal. Our developers are actively working on resolving this. Further updates will be shared as soon as possible.Please note that this issue is specific to Freshworks login. Thank you for your patience
Affected services
INDIA (MUMBAI)/
Login
EU CENTRAL (FRANKFURT)/
Login
US EAST (NORTH VIRGINIA)/
Login